Refund policy

Return & Refund Policy

Last updated: August 13, 2026

At ScrnFix, we stand behind the quality of our products. If you're not satisfied with your order, we're here to make it right. Please read our return and refund policy below.

Quality Guarantee

All products undergo strict quality control before shipment. However, if you receive a defective or incorrect item, we will replace it or refund you — no questions asked.

Return Window
Defective / incorrect items: 30 days from delivery date
Non-defective returns (change of mind): 14 days from delivery date (item must be unused and in original packaging)
Wholesale/bulk orders: Please contact us within 7 days of receiving your order to report any issues
What Qualifies for a Return/Replacement?

We accept returns for:

Items that are defective or DOA (Dead on Arrival)
Incorrect items shipped (wrong model, wrong color)
Items damaged during shipping
Items with manufacturing defects (cracks, color mismatch, adhesive failure)

We do NOT accept returns for:

Items that have been installed and damaged during installation
Items with physical damage caused by misuse (drops, scratches after receipt)
Items without original packaging
Custom or special-order items
Orders older than the return window
How to Request a Return
Email us at scrnfix.store@gmail.com with your order number and a description of the issue
Attach clear photos or a short video showing the defect/damage
We will review your request within 48 hours and approve or request more info
Once approved, we will provide a return shipping address (Shenzhen, China)
Ship the item back and provide the tracking number
Upon receipt and inspection, we will issue a replacement or refund within 3-5 business days
Return Shipping Costs
Defective/incorrect items (our fault): We cover return shipping costs. We will either reimburse you or provide a prepaid label.
Non-defective returns (change of mind): Buyer covers return shipping costs. Original shipping is non-refundable.
Refund Process
Refunds are issued to the original payment method (credit card, PayPal, etc.)
Processing time: 3-5 business days after we receive and inspect the returned item
Depending on your bank, it may take an additional 3-10 days for the refund to appear on your statement
For wholesale accounts, we can also offer store credit or replacement instead of refund
Partial Refunds

In some cases, we may offer a partial refund instead of a full return, such as:

Minor cosmetic imperfection that doesn't affect functionality
Wholesale order with a small percentage of defective units (we refund the defective portion)
Replacement Policy

For defective items, we prefer to send a replacement rather than require a return (saves you shipping time and cost). In many cases, we will ship a replacement immediately upon receiving photo/video proof of the defect — no need to return the original item.

Wholesale / Bulk Order Special Terms
For bulk orders of 50+ pieces, we allow a defect rate of up to 2%. Defective units within this rate will be replaced free of charge in your next order.
If the defect rate exceeds 2%, please contact us immediately. We will replace all defective units or issue a proportional refund.
We recommend inspecting all items upon receipt and reporting any issues within 7 days.
Cancellations
Orders can be cancelled free of charge before shipping (typically within 12 hours of ordering)
If the order has already shipped, it cannot be cancelled. You may return it upon receipt (buyer covers return shipping for cancellations).
Contact Us

For any return, refund, or quality issues, please reach out:

Email: scrnfix.store@gmail.com
Phone/WhatsApp: +852 6094 1535
We respond within 24 hours on business days