New repair shops all ask roughly the same questions before placing their first bulk order. Here are the twelve we hear most often, answered directly enough that you can compare suppliers on the same page.
Order mechanics
What is the MOQ? Most collections start at 10 pieces; trial mixed orders of 30 pieces across SKUs are a workable entry point. MOQs reflect picking economics, not production minimums — so it pays to work with them rather than fight them.
Can I mix models to reach a tier? Yes. Tier discounts count total pieces, not pieces per SKU, so mixing is a normal way to optimise price and cash flow at the same time.
What payment methods? Wire transfer for first orders; subsequent orders can move to net-terms once a small track record exists. PayPal or card options available on smaller trial orders.
Quality
How do you QC parts? Each unit is per-piece tested: touch, brightness, True Tone where applicable, charge cycle for batteries, gasket presence on flex cables. Full report attached to wholesale lots on request.
What is your defect rate? Between 1 and 3 percent by SKU, honest estimate. DOA claims are processed within 14 days, photo-based, with credit on the next order.
OEM or aftermarket? Both, by collection. Grade A is the everyday default for most shops; OEM is reserved for flagship displays and picky customer jobs. See the grading guide published in our blog.
Shipping
What is the dispatch window? Paid orders before 17:00 China time ship same day. Cut-off is strict: a 16:55 order ships, a 17:01 order ships the next morning.
Do you ship batteries? Yes, with UN38.3 documentation and compliant packaging. Most lanes accept without delay; some destinations require a consignee contactable for clearance.
How fast is DHL? Typically 3–5 business days to US, 4–6 to UK, 5–8 to Middle East, 7–14 to Russia / CIS. EU and Southeast Asia sit in between. See the published timeline guide on the blog.
Returns and support
What if a batch arrives faulty? Document with photos within 7 days. We arrange the credit memo on the next order and ship replacement with your next dispatch.
Do you offer repair guides for buyers? Yes — the blog you're reading is the same material we send new accounts. Search by model and part.
Can I request exclusive SKUs? Yes, on Tier 3 (300+ pieces monthly) volume we can contract-manufacture per your specs. Lead time: 4–6 weeks plus QC sampling.
FAQ
How do I start? Submit a trial inquiry with the SKUs you want to test. We respond within 24 hours with a stock and shipping quote.
Is there an account manager? After the first order, yes — direct WhatsApp and email, not a generic inbox.