Since iOS 9, the iPhone home button is paired to the logic board at the factory. Replace the button on an iPhone 7 and Touch ID dies — the button still clicks and returns you to the home screen, but fingerprint unlock is gone forever. Managing customer expectations around this single fact is the difference between a 1-star review and a repeat customer.
Quote the repair honestly
Before the swap, tell the customer in plain words: "The new button will work, but fingerprint unlock will not." Get it acknowledged on the ticket. Also check our color-matched buttons — a gold phone with a black button is a guaranteed walk-back.
When you can save Touch ID
| Symptom | Cause | Touch ID survives? |
|---|---|---|
| Button dead after screen swap | Torn extension flex | Yes — replace flex only |
| Button unclickable but Touch ID works | Metal dome worn | Yes — dome swap |
| Button crushed / liquid | Button itself dead | No — full replacement |
Roughly half of "dead button" tickets are actually flex tears from a previous screen repair. Diagnosing first lets you charge less, finish faster, and keep Touch ID alive — the cheapest way to build a reputation.
Parts and stock
Browse the full iPhone 7 parts range if you run mixed fleet repairs. Home button colors: black, white, gold, rose gold, all in stock for wholesale.
FAQ
Does the button still click after replacement? Yes, aftermarket buttons include the click function; only Touch ID is lost.